Wideways' Customer Support Centre (WCSC) provides our customers with a 24/7 manned
service, and is staffed by a team of well trained customer service representatives
and accredited engineers. The
Customer Support Centre provides an extremely high level of technical back-up.
Customers can access both second- and third-line support, with a shift system
ensuring that a well trained representative or engineer is always available, complemented
by further engineering and management resources.
Quality of service is the key driver - Wideways' Customer Support Centre receives
calls for help via telephone and on-line systems, with all incidents logged in
our "Trouble Log". All enquiries are given a unique reference number, with their
history and progress monitored by a representative throughout the process. Depending
on the nature of the enquiry, support engineers respond to enquiries by telephone
or e-mail. Typically, around 95% of all enquiries are resolved remotely, with
the remainder handled through site visits by Wideways' Field Services personnel.
For 24-Hour Customer Support, Call 234-42-200200