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Customer Support 
Wideways' Customer Support Centre (WCSC) provides our customers with a 24/7 manned service, and is staffed by a team of well trained customer service representatives and accredited engineers. The Customer Support Centre provides an extremely high level of technical back-up.

Customers can access both second- and third-line support, with a shift system ensuring that a well trained representative or engineer is always available, complemented by further engineering and management resources.

Quality of service is the key driver - Wideways' Customer Support Centre receives calls for help via telephone and on-line systems, with all incidents logged in our "Trouble Log".  All enquiries are given a unique reference number, with their history and progress monitored by a representative throughout the process. Depending on the nature of the enquiry, support engineers respond to enquiries by telephone or e-mail. Typically, around 95% of all enquiries are resolved remotely, with the remainder handled through site visits by Wideways' Field Services personnel.
For 24-Hour Customer Support, Call 234-42-200200
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